Terms & Conditions
T&C Sections
1. Quotations
Our quotations are valid for 28 days from the date of issue. Unless otherwise stated, it does not include customs duties, inspections, or other fees payable to government bodies.
We reserve the right to amend the price if the work is not carried out within three months, or if there are changes to the volume of goods, access conditions, or specific requirements not disclosed at the time of quoting.
2. Services Not Included
Unless agreed in writing, we will not:
- Dismantle or assemble furniture of any kind.
- Disconnect, re-connect, dismantle or re-assemble appliances or equipment.
- Take up or lay fitted floor coverings.
- Move items from a loft, unless properly lit and floored and safe access is provided.
3. Customer Responsibilities
It is your responsibility to: ensure all goods are ready for removal; provide accurate access information; be present or represented during the collection and delivery of the goods.
4. Our Responsibility
It is our responsibility to deliver your goods to you, or produce them for your collection, undamaged. “Undamaged” means in the same condition as they were at the time when they were packed or made ready for transportation.
5. Prohibited or High-Risk Goods
We will not carry: jewelry, precious stones, money, deeds, securities, stamps, or similar items of high value. We also prohibit hazardous or explosive materials, including gas cylinders or aerosols.
6. Ownership of Goods
By entering into this agreement, you guarantee that the goods to be removed and/or stored are your own property, or the person(s) who own or have an interest in them have given you authority to make this contract.
Cancellation and Postponement
Late Key Charge
Wait times exceeding scheduled completion are charged at £60/hr per vehicle after 2:00 PM if keys to the new property are not available.
Payment Terms
Payment is required in full via bank transfer or credit card at least 48 hours before the move date. Late payments are subject to statutory interest and recovery costs.
Liability for Loss or Damage
10. Customer Packed Goods
We do not accept liability for loss or damage to goods not packed by us. This includes items in boxes, trunks, or bags packed by the customer.
11. Property Damage
If we cause damage as a result of moving goods under your express instruction, against our advice, and where to move the goods in the manner instructed is likely to cause damage, we shall not be liable.
12. Exclusions of Liability
Exclusions include changes caused by atmospheric conditions, infestation, or inherent defects in the goods themselves.
13. Claims Procedure
Any claim for loss or damage must be notified to us in writing within seven days of the delivery of the goods.
14. Right to Retain Goods (Lien)
We shall have a right to withhold and ultimately dispose of some or all of the goods until you have paid all our charges.
15. Subcontractors
We reserve the right to sub-contract some or all of the work. If we sub-contract, then these conditions will still apply.
16. Parking & Access
Providing adequate parking is the customer’s responsibility. Any parking fines incurred while following customer instructions will be added to the final invoice.
17. Data Protection
We process your data in accordance with our Privacy Policy and GDPR regulations. Your data is used solely for the performance of this contract.
18. Governing Law
This contract is subject to the laws of the country in which the office of the company issuing this contract is situated.